Warranty

We look forward to you having a lifetime of enjoyment from your new Jupiter instrument. Our “Guaranteed through Graduation” warranty gives the player the confidence to know their instrument wlll not hold back their musical journey. To ensure optimal success with your new instrument, all Jupiter instruments are guaranteed free of defects in workmanship and materials for a period of 10 years from the original date of purchase. Wood clarinet components such as upper joint, lower joint, bell, and barrel are protected under a 5-year limited warranty against cracking. KHS America will, under this Warranty, repair or replace any defective part or parts of said product when the instrument is returned to KHS America, Inc. or an Authorized Jupiter representative. Shipping charges are the responsibility of the instrument owner. This Warranty is valid to the original purchaser only and is not transferable.

Manufacturing defects of our instrument’s lacquer, epoxy, and plated finishes are covered under this warranty. Deterioration due to perspiration, acid, corrosion, atmosphere, wear and tear, or other external causes will not be covered under warranty.

Certain instrument parts, such as corks, springs, pads, felts, and other parts are subject to normal wear and tear and are not covered by this warranty. Routine maintenance of your instrument is the responsibility of the original purchaser. This warranty also does not cover damage, deterioration or malfunction caused by accident, negligence, misuse, or abuse. Final determination and resolution of replacement and/or repair action is held by KHS America and its authorized representative. KHS America reserves the right to final determination of all warranty obligations.

All repairs must be performed by an authorized Jupiter repair facility. All warranty repair claims require proof of purchase for processing. If an instrument is submitted for warranty service and is found to be ineligible, an estimated cost of repair will be furnished. The necessary repair will be completed only if requested by the owner and when payment or acceptable payment arrangements are made. KHS America will not be responsible for any losses incurred while the instrument is involved in the warranty process. KHS America’s final liability extends only to the repair or replacement of said instrument and shall not exceed the replacement value of the instrument.

To obtain warranty service, please contact your local Jupiter dealer. If a local dealer is not available, contact the KHS America customer relations team directly using our Contact Form.  A return authorization will be required for all warranty services to be addressed specifically by KHS America, Inc.