Frequently Asked Questions

Click Here to find an authorized Jupiter retailer near you.

Please visit an authorized Jupiter retailer near you for help ordering replacement parts.

Click here to view a guide on how to read your instrument’s serial number.

Accessories included will differ between each instrument. All Jupiter instruments include basic care and maintenance accessories such as a mouthpiece, cleaning cloth, oil or cork grease. Click Here to view all of Jupiter’s accessories.

All Jupiter instruments are guaranteed free of defects in workmanship and materials for a period of 10 years from the original date of purchase. Wooden clarinet components such as upper joint, lower joint, bell, and barrel are protected under a 5 year limited warranty against cracking.

All repairs must be performed by an authorized Jupiter repair facility. All warranty repair claims require proof of purchase for processing. To obtain warranty service, please contact your local Jupiter dealer. If a local dealer is not available, please contact the KHS America customer relations team directly here.

You can read the full Jupiter Performance Care Limited Warranty here.

Please complete a Warranty Registration form to register your instrument. To learn more about what is covered under the Jupiter Performance Care Limited Warranty, please visit our Jupiter Warranty page.

Please refer to the following diagrams to locate the model and serial numbers stamped on your instrument.

Click here for a complete list of Jupiter’s Artists, Educators, and Ensembles. You can also view their instrument recommendations and even sign up to take a lesson with select artists.

For employment opportunities with KHS America, click here.

If you are interested in elevating your business to an Authorized Jupiter Dealer or need assistance with sales-related inquiries, please email Jupiter.USA@khsmusic.com.
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Please fill out our contact form for all additional inquiries.
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KHS America is the proud distributor of Jupiter in the USA. Our mailing address is:

KHS America
12020 Volunteer Blvd
Mt. Juliet, TN 37122

To review our privacy policy including our use of cookies, please visit jupitermusic.us/privacy-policy.